Medical Support Technician - Automated dispensing systems

​​​​​​The Company:   Medical Support Technician 

• Leading medical devices supplier. 

• Business is exceeding targets.  

• Opportunities for career advancement. 

• Supportive culture, a fun place to work. 

• Invest in their staff. 

 

The Role of the Medical Support Technician 

• Predominantly working on a range of industry leading automated dispensing systems 

• Mostly working in hospitals and diagnostic centres 

• You will provide national field service support (relevant modalities) for Planned Preventive Maintenance (PPM), equipment repairs and unscheduled call outs 

• Ensure that equipment downtime is minimal and that your PPM plans are continually monitored and actioned in a safe, timely manner 

• Conduct installations, to ensure that any work undertaken complies with the relevant manufacturers’ quality procedures 

• Assist engineering colleagues as the ‘second person’ on installation projects, modality installations, PPM activities and service call-outs 

• Provide service reports and all relevant supporting documentation to the Customer Service Team (CST) for traceability, further processing, and invoicing 

• Access spare part codes and service manuals to ensure product service/repair is in line with Manufacturers’ guidelines 

• Use Field Mobile App device/laptop to accurately record all work carried out 

• Keep accurate account of allocated stock & complete checks as required 

• Promote the highest standard of Service to ensure complete customer satisfaction 

• Most of the work will be around the South East London area although there will be time where you will need to travel nationally to assist in covering work loads. 

 

Benefits of the Medical Support Technician 

• £30K basic salary  

• Bonus  

• Fully expensed company vehicle/ electric van  

• Lunch allowance  

• Employee Assistance Program  

• Pension  

• Life assurance & Permanent Health Insurance  

• Educational Assistance  

• Training academy  

• Enhanced annual and life leave  

• Engagement initiatives  

• Supportive colleagues to learn from and enjoy company social outings, parties, and events 

 

The Ideal Person for the Medical Support Technician

• Have good diagnostic electromechanical fault-finding skills. 

• Be customer focused with a courteous and professional manner. 

• Can prioritise your workload, work to deadlines and deal with work pressures. 

• Dress job smart and presentable (company branded attire is available). 

• Have a full clean driver’s licence. 

• Be a conscientious technician – recognising the importance of equipment uptime and making best considered decisions to manage each situation. 

• Prepare reports/documentation to a high level (methodical and accurate) 

• Have a successful completion of DBS checks. 

• Be a team player – committed to working in a team environment to deliver excellent service with your colleagues. 

 

If you think the role of Medical Support Technician is for you, apply now! 

 

Consultant: David Gray 

Email: davidg@otrsales.co.uk 

Tel no. 0208 397 4114 

Candidates must be eligible to work and live in the UK. 

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